Since the launch of the new Timeshare Helpline, in July 2017 the Timeshare Task Force operated by KwikChex, has received and responded to over 1000 requests for assistance and successfully resolved half of these, with the remainder receiving ongoing support. As a provider of evidence and witness statements the TTF has helped secure: • The […]
Consumer awarded over £4800 as judge declares that breaches of contract by International Refund Action Ltd. (ITRA) were “completely unacceptable” KwikChex can report that on Friday 19 January 2018, at Weston-Super-Mare County Court, another consumer it has supported has won a judgement against International Timeshare Refund Action – ITRA. The judge ordered ITRA to repay […]
New helpline launched In 2014, the new Timeshare Task Force, managed by KwikChex received complaints from consumers about the activities of Frank Madden and his business Glenleigh Consultants. This was reported by consumers via the Timeshare Business Check website www.timesharebusinesscheck.org. In the months that followed, intelligence was provided to Trading Standards about the activities taking […]
We understand that sometimes you just need to relinquish (hand back) or sell your timeshare; it may be you no longer use it, or may not be able to afford it anymore. Regardless of the reason, it is best if you contact your member services first who should be able to talk you through your […]
The timeshare trade body, RDO (Resort Development Organisation) and the timeshare owners association, TATOC (The Association of Timeshare Owners Committees) have been working closely over the last two years to find solutions for owners who have an urgent need to dispose of their timeshare. Contrary to some of the media coverage, there are ways for […]
Resort Management Direct had been cold calling RDO members saying they were entitled to a free holiday. An admin fee of approximately £200 would apply. However consumers found the holidays near impossible to book and some were later advised that they needed to attend a presentation whilst on holiday. Refunds were never given. Blaine Connell, […]
Case study The recent case of Mr & Mrs B was a classic example of how the Timeshare Task Force has been instrumental in meeting its objectives of assisting consumers and tackling rogue businesses. Pensioners in poor health, (Mrs B is disabled), they were lured, via the website www.timesharerelease.co.uk to a meeting in Malaga with […]
Credits: Herald Scotland By: Simon Bain Timeshare companies have responded to the scandal of timeshare owners being unable to escape liability for their annual management fees even when they die or go bankrupt. Industry trade body the Resort Development Organisation has said its members will now allow “exit in the case of the death of […]
Credits: PR Web The leading businesses and bodies in the European timeshare sector have launched a new initiative to tackle issues that potentially affect hundreds of thousands of timeshare owners and consumers; the initiative also signifies a new era reflecting the great strides forward that the industry has taken in quality and integrity. The Timeshare […]
Credits: This is Money By: Sarah Bride The battered timeshare industry has set up its own regulator in a desperate attempt to tackle organised criminals defrauding customers, and to restore a reputation left in tatters by a string of scandals. The latest spate of fraud aims not to sell new holiday timeshares but to sting […]
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