Pearly Grey Ocean Club statement on the Coronavirus (COVID-19)
Pearly Grey Ocean Club, like many other resorts in The Canary Islands (Spain) are closely monitoring all ongoing developments regarding the Coronavirus as this situation continues to evolve.
Our primary focus is on following the recommendations of health authorities and governmental directives during this unprecedented period.
As the situation has evolved Pearly Grey has temporarily closed the resort following a decree from the Spanish Government. As it stands, this enforced closure will be in place up to at least 26/04/2020.
During this time our team have been working on helping our members and guests with reservations during this time to either cancel or re-book their accommodation.
To facilitate this Pearly Grey has introduced a temporary FREE cancellation waiver so that all members and guests with reservations during this period have the flexibility and peace of mind to cancel and/or re-book their week/s for dates later in the year (subject to availability). For guests who select to re-book for dates later this year, the re-booking process will also be free of charge.
We appreciate that not everyone will want to or be able to travel later this year, so we are also allowing members and guests to re-book their accommodation into 2021, providing additional options and sense of security.
Airlines too, face a time of uncertainty. Most airlines have temporarily grounded their planes and cancelled all their scheduled flights throughout the European and Worldwide holiday destinations. Nobody knows exactly when flight schedules will return to normal service. However, some airlines are already promoting deals to fly to Tenerife in June this year. You can be assured that Pearly Grey and our team will be ready to welcome you back to our resort once the current travel restrictions are lifted.
At the resort
Although the resort and all our facilities are currently closed, many of our team are working from home. Our administration team are assisting members and guests with the cancellation and re-booking process. The management team are in constant dialog to ensure that we have the best strategies to survive this situation and ensure our members and guests will continue to enjoy all that Pearly Grey has to offer.
Our social media team are keeping the Facebook page updated with some fun stuff and its great to see our members and guests getting involved too. Please check it out at https://www.facebook.com/pearlygrey/.
We appreciate all your trust and support and we look forward to welcoming you all back to Pearly Grey in the near future. Take care and above all stay safe.