Diamond Resorts update statement on the coronavirus (COVID-19)
As the situation around COVID-19 continues to evolve, the safety and well-being of our members, owners, guests and team members is always our top priority.
Following instructions and mandates from local governments, we have temporarily closed all of our resorts in Europe with re-opening dates expected as follows:
- Austria through April 30, 2020
- France through April 15, 2020
- Italy through April 17, 2020
- Portugal through April 30, 2020
- Spain (including Canary Islands) through April 11, 2020
- United Kingdom through May 15, 2020
Additionally, we have temporarily closed several resorts in the United States and Canada, and all of our resorts in Mexico. Our teams have been diligently working to notify members, owners and guests with impacted reservations, and offering complimentary modifications or cancellations.
We are continuing to waive cancellation or modification penalties for all members and guests scheduled to arrive at any Diamond Resorts managed property before 30 April 2020 up to 24 hours before their scheduled arrival.
At Diamond Resorts, we take pride in providing exceptional vacation experiences to everyone. We appreciate everyone’s trust and support during this unprecedented time, and look forward to welcoming our members, owners and guests home soon.
